FAQ

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BILLING

Are my payment details/data secure?

We do not store any payment information post-purchase and have rigorous safety checks in place to ensure your information is secure!

Where can I buy your products?

We sell directly through our website, and now recently through a select few partnered businesses across North America and the U.K.!

How can I pay?

We accept a variety of payment methods including: Express Checkout (Amazon Pay, Google Pay, PayPal, Shop Pay), Credit Card (Visa, Mastercard, Amex and more) and Buy Now Pay Later options (AfterPay, Sezzle).

When will I be charged after placing an order?

Charges are processed in our system the moment an order is placed so we can get your package out to you as soon as possible. It may take up to 1-2 business days for the charge to be reflected on your bank statement

What currency am I shopping in?

It is currently possible to purchase in CAD, USD, GBP, and EU. You can just toggle through the options on our site!

Why are they so expensive?

They are definitely an investment! We are proudly Canadian and we design, manufacture and ship all our products from our factory in Montreal. Our tights made ethically and with lots of love! Each pair contains $30USD of our super strong proprietary fiber and we pay competitive wages and benefits to all our employees.

Why do they cost so much more than other brands?

We totally understand your concern about this and we'd be happy to explain why our tights are priced where they are. We use the world’s strongest fibre, the same fibres used in bulletproof vests and climbing equipment. Our products are priced the way they are because each pair of Sheertex tights contains $35 worth of fibre compared to the pennies in disposable department store brands. Unlike other pantyhose, Sheertex sheers are stain, odor, and moisture resistant and naturally cooling. They also simply last longer than other brands, so they're capable of paying for themselves! As we scale up production, we hope to drive down our price!

Did your prices go up?

We'd love to provide context for this change! We standardized our pricing to better account for the materials and production costs of each of our items. We have been subsidizing the cost of the innovation in the market since our launch to put it in as many hands as possible. The new prices standardize pricing across our products and are a more accurate reflections of the cost of making and selling the product today. We’re still trying to figure out the sweet spot for our prices as we make everything on-site, and we updated these prices as soon as we had the information to do so. If you have any further questions, please do feel free to let us know!

If they are made with $30 worth of fibre, why do they cost more than that?

$30 USD is referring to the cost of raw material going into each pair. On top of that, there are employee wages, machinery, manufacturing and other costs to keep a business running. We produce ethically in Canada which means we pay competitive wages and benefits to every single employee in our offices and factory. This requires the price to be higher like you'll see in many other ethical brands. Traditional disposable pantyhose and fast fashion brands in general are typically made with pennies worth of material and produced in a way that is unethical. Though these items can come cheap, they have a ridiculously high markup compared to their material and moral value. We wanted a product that stands for our values all around. 🥰 That being said, we'd love to make our tights more accessible as that becomes available to us. We are a quickly growing start-up right now, as we grow and are able to procure cost saving, we are excited to bring directly to our wonderful customers. ❤️

Can I buy your product wholesale?

We are excited to announce we have begun to partner with other businesses wholesale! Please send an email over to wholesale@sheertex.com.

Do you have a discount?

We offer sales and promotions as often as we can - these are always announced through our newsletter, so we recommend signing up at the bottom of our site! You can always use the code FIRST15 for 15% off of your first order with us.