General

How can I collab with Sheertex?

For all partnership, influencer, or press inquiries, please email marketing@sheertex.com

Are there COVID-19 (Coronavirus) issues with sending and receiving packages?

We ship next-day directly from our facility in Canada. Regarding receiving packages at this time, the World Health Organization has made the following statement: “Is it safe to receive a package from any area where COVID-19 has been reported? Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low”.

I emailed customer service, but I haven't heard back.

Our Customer Team is happy to help with any concerns you may have! Sometimes our emails get filtered into Spam inboxes, so make sure you check yours. You can also make sure that you've added hello@sheertex.com to your email whitelist. If you're having any issues hearing back from us over email, please don't hesitate to give us a call or use our live chat!

Product Facts

What’s the difference between Sheertex and regular tights?

When we say we’re the creators behind the strongest tights on the market today, we mean it. All our hosiery products are made with our Sheertex proprietary knit, which contains fibers that are traditionally used in mountain climbing equipment.

The Sheertex proprietary knit is not only strong, but also carries properties that make our tights stand out from the crowd. It’s naturally cooling, lightweight, and water resistant, which make our products both comfortable and high performance.

Are they worth it?

Our products are ethically designed in, manufactured in and shipped from our facility based in Montreal, Canada, by employees who are paid fair wages. Our product is a long-lasting solution in an industry that has been largely disposable up until now.

What are they made of?

Our products are made with our Sheertex proprietary knit, which is a patent-pending blend of fibers that was developed in-house.

Please contact us directly if you have any allergy concerns. Most of our products contain Nylon and Spandex, and some products have silicone stay-ups to ensure the best fit.

Where can I buy your products?

We sell directly to consumers through our online store.

How do I find my perfect size & color?

We have a size guide for each of our products to ensure that you can find the perfect fit.

We currently offer six nude shades:

N02 - Light: best for neutral and rosy undertones
N04 - Light Medium: best for neutral, golden, and olive undertones
N06 - Medium: best for deep golden, olive, and rosy undertones
N08 - Light Brown: best for neutral and golden undertones
N10 - Medium Brown: best for neutral undertones
N12 - Deep Brown: best for neutral and rosy undertones

Each shade is engineered to blend into skin tones close to it, for a light, barely-there look when worn. If you’d like to see a model in a specific shade on any of our nude product pages, simply select the appropriate color and a corresponding photo will be shown. 

Of course, if you have any questions about our colors or sizing, please drop us a line at hello@sheertex.com and one of our experts will be happy to help you out.

Can I throw them in the wash?

We suggest hand-washing your products in cold water and letting them air dry. They are also machine-washable, but we recommend putting them in an intimates bag (or a pillowcase) and using the delicates cycle. Our products are not fond of bleach, fabric softeners, or ironing boards. To ensure a long-lasting relationship with your Sheertex product, handle them with care.

Do you make products other than pantyhose?

Yes, we do! We make shorts, socks, accessories and more. Stay tuned on new product launches by subscribing to our newsletter and following us on social media.

Order Changes

How can I track the status of my order?

We’ll be sending you email updates throughout the entire journey of your package. You’ll be kept up to date with an order confirmation, an out-for-delivery update, as well as a tracking number to see exactly where your package is from the moment it has shipped to the arrival at its final destination.

I’ve submitted my order but need to make a change, what do I do?

Our goal is to process your order as efficiently and accurately as possible, therefore we cannot guarantee that an order can be changed or cancelled once it has been placed. Please call us at 1 (800) 715-1658 as soon as possible so that we can try our best to make the change required before your order is shipped. Our customer support team is available from 9 AM to 9 PM EST. If you've made an order that needs to be changed outside of that timeframe, please call us the next day as early as possible to increase the chances of us being able to intercept your order before it ships!

How do I apply a discount code to my order?

You can apply a discount code at checkout. Note that only one discount code, promotion, and/or sale can be applied per order. Discount codes are not applicable during ongoing sales.

My discount code isn't working.

All our promotional discount codes have a minimum order value of $50 USD. Double check your cart to make sure you’ve added enough items! If the problem still persists, the code may be expired. Please reach out to our customer experience team if you have any additional questions or concerns around your discount code.

I live in Montreal, can I come pick up my order at your facility?

Unfortunately, we aren’t currently set up for pick-ups at our Montreal facility.

Shipping & Returns

Do your products have a guarantee?

Yes! Our 30 Day Good Luck Guarantee covers any damages on all tights products that render them unwearable, observed within the first 30 days from the date of arrival. Reach out to us at the email or phone number below, and we’ll get you started on our quick replacement process. If your tights are eligible for the guarantee, we’ll send you a replacement at no additional cost, including shipping. Please note that any Sheertex products not purchased directly from our website may not be eligible for our 30 Day Guarantee.

What’s your return policy?

Most of our products are intimates products, so once they leave our facility, they cannot be returned. All orders are final sale for this reason. If you have any questions or concerns, please email hello@sheertex.com and we’ll be happy to help.

How long will my order take to ship?

We fulfill all orders directly from our factory in Montreal, Quebec. We process orders as soon as possible, so most products are shipped the same day. Shipping takes 3-5 business days on average for shipments going to the US and Canada, from the moment the order leaves our facility.

You will receive a tracking number by email once your order has shipped, and you’ll be able to follow your order’s journey from our home to yours.

Can I pay for expedited shipping?

Absolutely! We have a few options when it comes to shipping. While we offer free shipping on all orders, you can choose a faster option for an additional fee. All shipping options come with a tracking link that will be emailed to you once your item has left our warehouse.

-Free (21 Business Days)
-Standard (5-6 Business Days): $5 USD
-Express Shipping (2-3 Business Days): $15 USD

Where do you ship your products to?

We currently ship our products to Canada, the US, the UK, and the EU. You can toggle the currency displayed on the site by clicking the flag icon beside "Select your currency" at the bottom of every page.

If you're shopping from Australia or New Zealand, please visit our Oceania site at au.sheertex.com.

There is an error in the shipping address that I provided, what do I do?

Mistakes happen! If you’ve made an error in your shipping address, please call us at 1 (800) 715-1658 as soon as possible. We will only be able to edit your shipping address before your order leaves our facility, so please let us know how we can help right away. We cannot guarantee any changes after the order has been submitted online. Once the order has been shipped, we are not able to change anything. Please refer to the shipping carrier's website for resources on how to redirect an order when it’s en route. Many shipping carriers have options to do this—you will have to contact the shipping carrier and provide the necessary information about your order. Note that some shipping carriers will charge a fee for re-routing.

Billing

What kind of payment methods can I use to place an order?

We accept a variety of payment options:

Express Checkout (Amazon Pay, Google Pay, PayPal, Shop Pay), Credit Card (Visa, Mastercard, Amex and more), and Buy Now Pay Later options (AfterPay, Sezzle).

When will I be charged after placing an order?

Charges are processed in our system the moment an order is placed so we can get your package out to you as soon as possible. It may take up to 1-2 business days for the charge to be reflected on your bank statement.