General

I emailed customer service, but I haven't heard back.

Our Customer Team is experiencing a high volume of inquiries at the moment. Please be advised there may be up to a 10 day delay in our response. We are working extra hard to respond to everything as quickly as possible and will answer every inquiry in due time. Your patience and kindness is greatly appreciated!

How can I claim my Black Friday Price Guarantee?

Black Friday came early, so you can bet on us when we say you're getting the best price. If you purchase between November 12-30 and see the price change, reach out and we'll adjust it for you. Please reach out to our customer service team at [email protected] with your order number, and we'll be there to help.

How can I collab with Sheertex?

For all partnership, influencer, or press inquiries, please email [email protected]

Are there COVID-19 (Coronavirus) issues with sending and receiving packages?

We ship next-day directly from our facility in Canada. Regarding receiving packages at this time, the World Health Organization has made the following statement: “Is it safe to receive a package from any area where COVID-19 has been reported? Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low”.

Product Facts

What’s the difference between Sheertex and regular tights?

When we say we’re the creators behind the world’s strongest tights, we mean it. All our hosiery products are made with our Sheertex proprietary knit, which contains fibers that are traditionally used in ballistics and are 10x stronger than steel. This one-of-a-kind knit is literally unbreakable in human hands, making our tights the most durable and reliable hosiery option on the market.

The Sheertex proprietary knit is not only strong, but also carries properties that make our tights stand out from the crowd. It’s naturally cooling, anti-microbial, lightweight, and water resistant, which make our products both comfortable and high performance.

Are they worth it?

Each pair of Sheertex tights has up to $35 USD of our proprietary fiber, making them more valuable than silver. Our products are ethically designed in, manufactured in and shipped from our facility based in Montreal, Canada, by employees who are paid fair wages. Our product is a long-lasting solution in an industry that has been largely disposable up until now.

What are they made of?

Our products are made with our Sheertex proprietary knit, which is a patent-pending blend of fibers that was developed in-house.

Please contact us directly if you have any allergy concerns. Most of our products contain Nylon and Spandex, and some products have silicone stay-ups to ensure the best fit.

Where can I buy your products?

We sell directly to consumers through our online store.

How do I find my perfect size & colour?

We have a size guide for each of our products to ensure that you can find the perfect fit.

We currently offer three Nude shades and are working on expanding our range. We know that our current range is not representative of true skintone diversity, we are working very hard to provide a wider and accurate variety of color for more shades. We recommend Light for most light skin tones, the Medium shade for skin tones that are naturally slightly darker, and Dark for deeper skin tones.

If you have any questions about our products or sizing, please email [email protected] and one of our experts would be happy to assist you.

Can I throw them in the wash?

We suggest hand-washing your products in cold water and letting them air dry. They are also machine-washable, but we recommend putting them in an intimates bag (or a pillowcase) and using the delicates cycle. Our products are not fond of bleach, fabric softeners, or ironing boards. To ensure a long-lasting relationship with your Sheertex product, handle them with care.

Do you make products other than pantyhose?

Yes, we do! We make shorts, socks, accessories and more. Stay tuned on new product launches by subscribing to our newsletter and following us on social media.

Order Changes

How can I track the status of my order?

We’ll be sending you email updates throughout the entire journey of your package. You’ll be kept up to date with an order confirmation, an out-for-delivery update, as well as a tracking number to see exactly where your package is from the moment it has shipped to the arrival at its final destination.

I’ve submitted my order but need to make a change, what do I do?

Our goal is to process your order as efficiently and accurately as possible, therefore we cannot guarantee that an order can be changed or cancelled once it has been placed. Please call us at 1 (800) 715-1658 as soon as possible so that we can try our best to make the change required before your order is shipped.

How do I apply a discount code to my order?

You can apply a discount code at checkout. Note that only one discount code, promotion, and/or sale can be applied per order. Discount codes are not applicable during ongoing sales.

My discount code isn't working.

All our promotional discount codes have a minimum order value of $50 USD. Double check your cart to make sure you’ve added enough items! If the problem still persists, the code may be expired. Please reach out to our customer experience team if you have any additional questions or concerns around your discount code.

I live in Montreal, can I come pick up my order at your facility?

Unfortunately, we aren’t currently set up for pick-ups at our Montreal facility.

Shipping & Returns

Do you have a warranty on your products?

Yes! Our 30 Day Good Luck Guarantee covers damages or defects on all Tights products observed within the first 30 days from the date of arrival. Reach out to us at the email or phone number below, and we’ll get you started on a quick warranty process. If your tights are eligible for the warranty, we’ll send you a replacement at no additional cost, including shipping.

Where's my order?

Thank you so much for your recent order. We apologize if you are experiencing delays with your order placed after October 1, 2020. Due to an incredible surge in demand over the last couple weeks, we’re experiencing production delays.

We are working hard to catch up on all the orders and will be in contact as soon as your order ships, this should not exceed 2-weeks.

If you have any questions or concerns, reach out to [email protected] to get in touch with our Customer Experience team, they'll be happy to help.

What’s your return policy?

Most of our products are intimates products, so once they leave our facility, they cannot be returned. All orders are final sale for this reason. If you have any questions or concerns, please email [email protected] and we’ll be happy to help.

How long will my order take to ship?

We fulfill all orders directly from our factory in Montreal, Quebec. We process orders as soon as possible, so most products are shipped the same day. Shipping takes 3-5 business days on average, for shipments both going to the US and Canada, from the moment the order leaves our facility.

You will receive a tracking number by email once your order has shipped, and you’ll be able to follow your order’s journey from our home to yours.

Can I pay for expedited shipping?

We love that you’re eager to get your Sheertex order right away. Unfortunately, we are not able to offer additional expedited shipping at this time. Our team works hard to ensure that you get your products as quick as possible through same day shipping.

Where do you ship your products to?

We currently ship our products to Canada, U.S., Germany, France, Netherlands, UK, and Ireland.

There is an error in the shipping address that I provided, what do I do?

Mistakes happen! If you’ve made an error in your shipping address, please call us at 1 (800) 715-1658 as soon as possible. We will only be able to edit your shipping address before your order leaves our facility, so please let us know how we can help right away. We cannot guarantee any changes after the order has been submitted online. Once the order has been shipped, we are not able to change anything. Please refer to the shipping carrier's website for resources on how to redirect an order when it’s en route. Many shipping carriers have options to do this—you will have to contact the shipping carrier and provide the necessary information about your order. Note that some shipping carriers will charge a fee for re-routing.

My order says it was delivered, but I have not received it.

We recommend looking around your residence, checking all doors, and asking neighbors first to be absolutely sure that your package was not delivered. If you still cannot locate it, please get in contact with the shipping carrier responsible for delivering your order. Shipping carriers have more real time information about your package and can tell you if there was a mistake in your tracking link. You will need to file a claim for your order if the issue persists, and the shipping carrier will launch an investigation into lost or stolen packages. Once you have a claim number, please email us at [email protected] to let us know. We will be able to provide a resolution once the investigation is concluded.

Once an order has left our factory, we cannot control what happens during transit. Our Customer Experience Team is happy to support and provide guidance with regards to shipping concerns, but shipping carriers request that customers contact them directly if there are issues with packages getting successfully delivered.

My order has been stuck in transit for over a week.

We’re sorry your order has been delayed in transit! Sometimes this happens, especially during the holiday season. Shipping carriers are experiencing their peak season right now and some orders may get delayed. If it has been stuck in one place for over a week, please contact the shipping carrier for more information or to file a lost package claim. Once a claim is filed, the shipping carrier will launch an investigation into lost or stolen packages. Once you have a claim number, please email us at [email protected] to let us know. We will be able to provide a resolution once the investigation is concluded.

Once an order has left our factory, we cannot control what happens during transit. Our Customer Experience Team is happy to support and provide guidance with regards to shipping concerns, but shipping carriers request that customers contact them directly if there are issues with packages getting successfully delivered.

Billing

What kind of payment methods can I use to place an order?

We accept a variety of payment options:

Express Checkout (Amazon Pay, Google Pay, PayPal, Shop Pay), Credit Card (Visa, Mastercard, Amex and more), and Buy Now Pay Later options (AfterPay, Sezzle)

When will I be charged after placing an order?

Charges are processed in our system the moment an order is placed, so that we can get your package out to you as soon as possible. It may take up to 1-2 business days for the charge to be reflected on your bank statement.