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For all partnership, influencer, or press inquiries, please email [email protected]
We ship next-day directly from our facility in Canada. Regarding receiving packages at this time, the World Health Organization has made the following statement: “Is it safe to receive a package from any area where COVID-19 has been reported? Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low”.
Our Customer Team is happy to help with any concerns you may have! Sometimes our emails get filtered into Spam inboxes, so make sure you check yours. You can also make sure that you've added [email protected] to your email whitelist. If you're having any issues hearing back from us over email, please don't hesitate to give us a call or use our live chat!
When we say we’re the creators behind the strongest tights on the market today, we mean it. All our hosiery products are made with our Sheertex proprietary knit, which contains fibers that are traditionally used in mountain climbing equipment.
The Sheertex proprietary knit is not only strong, but also carries properties that make our tights stand out from the crowd. It’s naturally cooling, lightweight, and water resistant, which make our products both comfortable and high performance.
Our products are ethically designed in, manufactured in and shipped from our facility based in Montreal, Canada, by employees who are paid fair wages. Our product is a long-lasting solution in an industry that has been largely disposable up until now.
Our products are made with our Sheertex proprietary knit, which is a patent-pending blend of fibers that was developed in-house.
Please contact us directly if you have any allergy concerns. Most of our products contain Nylon and Spandex, and some products have silicone stay-ups to ensure the best fit.
We sell directly to consumers through our online store.
We have a size guide for each of our products to ensure that you can find the perfect fit.
We currently offer three Nude shades and are working on expanding our range. We know that our current range is not representative of true skintone diversity. We're working very hard to provide a wider and accurate variety of color for more shades. We recommend Light for most light skin tones, the Medium shade for skin tones that are naturally slightly darker, and Dark for deeper skin tones.
If you have any questions about our products or sizing, please email [email protected] and one of our experts would be happy to assist you.
We suggest hand-washing your products in cold water and letting them air dry. They are also machine-washable, but we recommend putting them in an intimates bag (or a pillowcase) and using the delicates cycle. Our products are not fond of bleach, fabric softeners, or ironing boards. To ensure a long-lasting relationship with your Sheertex product, handle them with care.
Yes, we do! We make shorts, socks, accessories and more. Stay tuned on new product launches by subscribing to our newsletter and following us on social media.
We’ll be sending you email updates throughout the entire journey of your package. You’ll be kept up to date with an order confirmation, an out-for-delivery update, as well as a tracking number to see exactly where your package is from the moment it has shipped to the arrival at its final destination.
Our goal is to process your order as efficiently and accurately as possible, therefore we cannot guarantee that an order can be changed or cancelled once it has been placed. Please call us at 1 (800) 715-1658 as soon as possible so that we can try our best to make the change required before your order is shipped. Our customer support team is available from 9 AM to 9 PM EST. If you've made an order that needs to be changed outside of that timeframe, please call us the next day as early as possible to increase the chances of us being able to intercept your order before it ships!
You can apply a discount code at checkout. Note that only one discount code, promotion, and/or sale can be applied per order. Discount codes are not applicable during ongoing sales.
All our promotional discount codes have a minimum order value of $50 USD. Double check your cart to make sure you’ve added enough items! If the problem still persists, the code may be expired. Please reach out to our customer experience team if you have any additional questions or concerns around your discount code.
Unfortunately, we aren’t currently set up for pick-ups at our Montreal facility.
Shipping & Returns
Yes! Our 30 Day Good Luck Guarantee covers damages or defects on all tights products observed within the first 30 days from the date of arrival. Reach out to us at the email or phone number below, and we’ll get you started on a quick warranty process. If your tights are eligible for the warranty, we’ll send you a replacement at no additional cost, including shipping. Please note that any Sheertex products not purchased directly from our website may not be eligible for our 30 Day Good Luck Guarantee warranty.
Most of our products are intimates products, so once they leave our facility, they cannot be returned. All orders are final sale for this reason. If you have any questions or concerns, please email [email protected] and we’ll be happy to help.
We fulfill all orders directly from our factory in Montreal, Quebec. We process orders as soon as possible, so most products are shipped the same day. Shipping takes 3-5 business days on average, for shipments both going to the US and Canada, from the moment the order leaves our facility.
You will receive a tracking number by email once your order has shipped, and you’ll be able to follow your order’s journey from our home to yours.
Absolutely! We have a few options when it comes to shipping. While we offer free shipping on all orders, you can choose a faster option for an additional fee. All shipping options come with a tracking link that will be emailed to you once your item has left our warehouse.
-Free (21 Business Days)
-Standard (5-6 Business Days): $5 USD
-Express Shipping (2-3 Business Days): $15 USD
We currently ship our products to Canada, the U.S., Germany, France, the Netherlands, the UK, and Ireland.
Mistakes happen! If you’ve made an error in your shipping address, please call us at 1 (800) 715-1658 as soon as possible. We will only be able to edit your shipping address before your order leaves our facility, so please let us know how we can help right away. We cannot guarantee any changes after the order has been submitted online. Once the order has been shipped, we are not able to change anything. Please refer to the shipping carrier's website for resources on how to redirect an order when it’s en route. Many shipping carriers have options to do this—you will have to contact the shipping carrier and provide the necessary information about your order. Note that some shipping carriers will charge a fee for re-routing.
We accept a variety of payment options:
Express Checkout (Amazon Pay, Google Pay, PayPal, Shop Pay), Credit Card (Visa, Mastercard, Amex and more), and Buy Now Pay Later options (AfterPay, Sezzle).
Charges are processed in our system the moment an order is placed so we can get your package out to you as soon as possible. It may take up to 1-2 business days for the charge to be reflected on your bank statement.