General

We ship next-day directly from our facility in Canada. Regarding receiving packages at this time, the World Health Organization has made the following statement: “Is it safe to receive a package from any area where COVID-19 has been reported? Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low”.

We believe in pantyhose for everybody, regardless of your shape and size. We’ve created several detailed size guides to help you find your perfect fit. We promise, it exists. You can take a look at our Sizing Guide Page to find your match made in heaven.

For all partnership, influencer, or press inquiries, please email [email protected]

Product Facts

Our pantyhose looks and feels just like your typical pair of sheers, but we’re 10x stronger. Sheertex products are silky soft and super comfy, perfect to wear for all kinds of adventures.

We’re always working on expanding our designs, so if there’s something you’d love to see please let us know!

Our products are made with our Sheertex proprietary knit, which is a patent-pending blend of fibers that was developed in-house.

Please contact us directly if you have any allergy concerns. Most of our products contain Nylon and Spandex, and some products have silicone stay-ups to ensure the best fit.

We sell directly to consumers (aka, you!). Our products are only available here on the Sheertex website.

We have a size guide for each of our products to ensure that you can find the perfect fit.

We currently offer three Nude shades and are working on expanding our range. We know that our current range is not representative of true skintone diversity, we are working very hard to provide a wider and accurate variety of color for more shades. We recommend Light for most light skin tones, the Medium shade for skin tones that are naturally slightly darker, and Dark for deeper skin tones.

If you have any questions about our products or sizing, please email [email protected] and one of our experts would be happy to assist you.

We suggest hand-washing your products in cold water and letting them air dry. They are also machine-washable, but we recommend putting them in an intimates bag (or a pillowcase) and using the delicates cycle. Our products are not fond of bleach, fabric softeners, or ironing boards. To ensure a long-lasting relationship with your Sheertex product, handle them with care.

Yes, we do! We make shorts, socks, accessories and more. Stay tuned on new product launches by subscribing to our newsletter and following us on social media.

Order Changes

Our goal is to process your order as efficiently and accurately as possible, therefore we cannot guarantee that an order can be changed or cancelled once it has been placed. Please call us at 1 (800) 715-1658 as soon as possible so that we can try our best to make the change required before your order is shipped.

Shipping & Returns

Thank you so much for your recent order. We apologize if you are experiencing delays with your order placed after October 1, 2020. Due to an incredible surge in demand over the last couple weeks, we’re experiencing production delays.

We are working hard to catch up on all the orders and will be in contact as soon as your order ships, this should not exceed 2-weeks.

If you have any questions or concerns, reach out to [email protected] to get in touch with our Customer Experience team, they'll be happy to help.

Pantyhose are considered an intimates product, and for sanitary reasons, we are unable to accept products for return or exchange. We sincerely hope you understand our positioning, and appreciate receiving brand new products each and every time from our factory!

Because we cannot accept returned merchandise, we recommend you review our size chart and photos carefully before purchasing. If you have any questions about which fit is right for you, don’t hesitate to ask.

While our sheers are by far the strongest on the market (did you know our fibers are pound for pound 10x stronger than steel?), it is still a sheer knit product and therefore not invincible. Each product’s life cycle will be unique depending on the person and the way it’s worn.

FACTORY DEFECTS

We want to send you our very best! Please be sure to check your sheers for any factory defects when you receive your package. If your product is defective, please contact our customer engagement team as soon as possible so that we can help. We strive to promote conscious consumption, both in production and when damages occur.

30 DAY WARRANTY

If you find that your sheers have sustained damage that makes them unwearable within 30 days of receiving it, please contact our customer engagement team with your order number and a photo of your sheers. Our extended 30 day warranty applies to all orders placed starting March 1st, 2020. Orders placed prior to this date fall under our 30 day warranty.

We fulfill all orders directly from our factory in Montreal, Quebec. In-stock styles ship same day, Monday-Friday, when ordered before 2pm EST. Shipping times are on average 3-5 business days after the order has left our HQ. You will receive a tracking number by email once your order has shipped, and you’ll be able to follow your order’s journey from our home to yours.

We love that you want to wear our sheers as soon as possible! Unfortunately, we are not able to offer expedited shipping at this time. Our team works hard to ensure that you get your products as quick as can be. 

While we would love to send our sheers all over the world, we are only shipping within Canada and the United States at this time. We are working hard to expand our shipping internationally, in a sustainable and environmentally conscious way. Stay tuned, we’re gearing up to take over the world.

Mistakes happen! If you’ve made an error in your shipping address, please call us at 1 (800) 715-1658 as soon as possible. We will only be able to edit your shipping address before your order leaves our HQ, so please let us know how we can help right away.

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Reach us at [email protected]

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Hours: 9am - 5pm EST, 7 Days a Week

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