FAQ

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SHIPPING

How quick do you ship?

We have a few options when it comes to shipping. While we offer free shipping on all orders, you can choose a faster option for an additional fee. All shipping options come with a tracking link that will be emailed to you once your item has left our warehouse.

-Free (21 Business Days)
-Expedited (5-6 Business Days): $5 USD
-Express Shipping (2-3 Business Days): $15 USD

Is 1 hour shipping available in my area?

NEW 1 hour shipping available in Montreal ONLY. See details*.

Need your tights in a rush? We’ve got you. Place your order and receive it within 6o minutes, thanks to our new 1 hour local delivery option.

See 1 Hour Delivery Zones

For now, this option is only available to Montreal residents in the following zones:

$6 CAD (Zone 1, 2, 3)
H2W, H2X, H2Y, H2Z, H3A, H3B, H3C, H3G, H3H, H4Z, H5A, H5B, H2E, H2G, H2H, H2J, H2K, H2L, H2P, H2R, H2S, H2T, H2V, H3N, H3J, H3K, H3Y, H3Z, H4A, H4C, H4E, H4G, H4H

$13 CAD (Zone 4, 5, 6)H1V, H1W, H1X, H1Y, H2A, H1Z, H2B, H2C, H2M, H2N, H3L, H3M, H4N, H3P, H3R, H3S, H3T, H3V, H3W, H3X, H4B, H4P, H4V

*Applicable on select products in sizes S, M, L, XL. 1 hour delivery available only to residents of Montreal in featured delivery zones. Hours of operation are Monday 9am–4pm, Tuesday–Friday 9am-5pm, Saturday–Sunday 12pm–5pm. Shipping fees may vary.

When will I get my stuff?

We have a few options when it comes to shipping. While we offer free shipping on all orders, you can choose a faster option for an additional fee. All shipping options come with a tracking link that will be emailed to you once your item has left our warehouse.

-Free (21 Business Days)
-Expedited (5-6 Business Days): $5 USD
-Express Shipping (2-3 Business Days): $15 USD

Do you ship internationally?

We currently ship our products to Canada, the US, the UK, and the EU. If you're shopping from Australia or New Zealand, please visit our Oceania site at au.sheertex.com.

What are your shipping options?

We have a few options when it comes to shipping. While we offer free shipping on all orders, you can choose a faster option for an additional fee. All shipping options come with a tracking link that will be emailed to you once your item has left our warehouse.

-Free (21 Business Days)
-Expedited (5-6 Business Days): $5 USD
-Express Shipping (2-3 Business Days): $15 USD

What are the shipping costs?

We have a few options when it comes to shipping. While we offer free shipping on all orders, you can choose a faster option for an additional fee. All shipping options come with a tracking link that will be emailed to you once your item has left our warehouse.

-Free (21 Business Days)
-Expedited (5-6 Business Days): $5 USD
-Express Shipping (2-3 Business Days): $15 USD

How long until I get my delivery?

We have a few options when it comes to shipping. While we offer free shipping on all orders, you can choose a faster option for an additional fee. All shipping options come with a tracking link that will be emailed to you once your item has left our warehouse.

-Free (21 Business Days)
-Expedited (5-6 Business Days): $5 USD
-Express Shipping (2-3 Business Days): $15 USD

My order is delayed, what should I do?

Often, shipping carriers will notify you when your parcel is expected to be delivered late. If your order has been stuck in transit for more than two week, please send an email to hello@sheertex.com so we can help you out!

How can I track my order?

Your shipping confirmation email contains a tracking link for you to follow your order from our warehouse to your front door!

I have paid for express shipping, however I haven't not gotten my order on time.

Oh no! We're so sorry to hear your order didn't arrive within the alotted timeframe. Please send us an email at hello@sheertex.com and we'll be happy to help you out!

My order says it has been delivered but I don't have it.

Oh no, we're sorry to hear this! Please send an email over to hello@sheertex.com so we can help you out.

There is an error in the shipping address that I provided, what do I do?

Mistakes happen! If you’ve made an error in your shipping address, please call us at 1 (800) 715-1658 as soon as possible. We will only be able to edit your shipping address before your order leaves our facility, so please let us know how we can help right away. We cannot guarantee any changes after the order has been submitted online. Once the order has been shipped, we are not able to change anything. Please refer to the shipping carrier's website for resources on how to redirect an order when it’s en route. Many shipping carriers have options to do this—you will have to contact the shipping carrier and provide the necessary information about your order. Note that some shipping carriers will charge a fee for re-routing.

My order has been stuck in transit for two weeks.

Oh no, we're sorry to hear this! Please send an email over to hello@sheertex.com so we can help you out.

RETURNS

What’s your return policy?

Most of our products are intimates products, so once they leave our facility, they cannot be returned. All orders are final sale for this reason. If you have any questions or concerns, please email hello@sheertex.com and we’ll be happy to help.

Do your products have a guarantee?

Yes! Our 30 Day Good Luck Guarantee covers any damages on all tights products that render them unwearable, observed within the first 30 days from the date of arrival. Reach out to us at the email or phone number below, and we’ll get you started on our quick replacement process. If your tights are eligible for the guarantee, we’ll send you a replacement at no additional cost, including shipping. Please note that any Sheertex products not purchased directly from our website may not be eligible for our 30 Day Guarantee.

*Purchases made until October 6th, 2021, are entitled to the limited time 90 day guarantee that was offered during that time period.

If they're so strong, why is your guarantee only 30 days?

After a multitude of tests, we noticed that a defective product shows damage within the first 30 days of use. While our tights are the strongest on the market, they are still a fine knit, and at the end of the day, an article of clothing. Much like a sweater or pair of pants, you can choose higher quality materials that cost more and will last longer, but sweaters and pants do not come with lifetime guarantees.

Were your tights delivered with the wrong label?

If you recently placed an order with us, it's possible that the label might feature another product name instead. But don't worry!

The product you received is what you ordered – it just came in a recycled box. Rather than waste packaging of renamed or older products, we're taking a sustainable approach that aligns with our goal of reducing waste. After all, what's not to love about responsible packaging?

Products affected:
Nude Products: Labels may mention light nude (N04), medium nude (N06), dark nude (N10).
Nude Ultrasheers: Labels may mention a denier level of 20 instead of 15.
Semi-Opaque Tights: Labels may mention a denier level of 30 instead of 80.

Feel free to reach out if you have any other questions to hello@sheertex.com.

My tights are damaged.

We are sincerely sorry to hear this happened. Please email hello@sheertex.com so we can get you started on your 30 Day Good Luck Guarantee.

Do you offer refunds?

Most of our products are intimates products, so once they leave our facility, they cannot be returned. All orders are final sale for this reason. If you have any questions or concerns, please email hello@sheertex.com and we’ll be happy to help.

Can I exchange?

Most of our products are intimates products, so once they leave our facility, they cannot be returned. All orders are final sale for this reason. If you have any questions or concerns, please email hello@sheertex.com and we’ll be happy to help.

My tights are damaged but I got them more than 30 days ago.

Oh no, we're sorry to hear this! Please send an email over to hello@sheertex.com so we can help you out. While this order will not qualify for our guarantee, we'd be happy to look into another solution for you.

Why can't you take them back when other intimates brands do?

We definitely understand the concern - most intimates brands that take back their products destroy them immediately in order to preserve the sanitation of their facilities, which at this time is not a viable option for us given that we operate out of a small warehouse in Montreal.

Can they be recycled?

Our goal environmentally (and financially!) is to reduce the number of purchases of pantyhose overall - making sure fewer pairs of pantyhose end up in the landfill and thus you needing to buy fewer replacements over time. Although our fibre is not biodegradable, we’re aware of our impact on the environment and are proud to make our products and packaging as sustainable as possible. While individual actions do not equate to the majority of the climate crisis, each small step is a good one, and we are working towards making our product fully circular, one day!

My tights are defective.

We are sincerely sorry to hear this happened. Please email hello@sheertex.com so we can get you started on your 30 Day Good Luck Guarantee.

My tights arrived in damaged packaging.

Oh no, we're sorry to hear this! Please send an email over to hello@sheertex.com so we can help you out.

CANCELLATION

Can I change or cancel my order?

Mistakes happen! If you’ve made an error in your order, please call us at 1 (800) 715-1658 as soon as possible. We will only be able to edit your order before your order leaves our facility, so please let us know how we can help right away. We cannot guarantee any changes after the order has been submitted online. Once the order has been shipped, we are not able to change anything.

My discount code didn't apply, can it be retroactively added?

Mistakes happen! If you’ve made an error in your order, please call us at 1 (800) 715-1658 as soon as possible. We will only be able to edit your order before your order leaves our facility, so please let us know how we can help right away. We cannot guarantee any changes after the order has been submitted online. Once the order has been shipped, we are not able to change anything.

My free gift disappeared when I checked out!

Your free gift won’t appear on the invoice is (so that we don’t accidentally charge you for it). The gift will arrive along with your order, though!