FAQ

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Order Changes

How can I track the status of my order?

We’ll be sending you email updates throughout the entire journey of your package. You’ll be kept up to date with an order confirmation, an out-for-delivery update, as well as a tracking number to see exactly where your package is from the moment it has shipped to the arrival at its final destination.

I’ve submitted my order but need to make a change, what do I do?

Our goal is to process your order as efficiently and accurately as possible, therefore we cannot guarantee that an order can be changed or cancelled once it has been placed. Please call us at 1 (800) 715-1658 as soon as possible so that we can try our best to make the change required before your order is shipped. Our customer support team is available from 9 AM to 9 PM EST. If you've made an order that needs to be changed outside of that timeframe, please call us the next day as early as possible to increase the chances of us being able to intercept your order before it ships!

How do I apply a discount code to my order?

You can apply a discount code at checkout. Note that only one discount code, promotion, and/or sale can be applied per order. Discount codes are not applicable during ongoing sales.

My discount code isn't working.

All our promotional discount codes have a minimum order value of $50 USD. Double check your cart to make sure you’ve added enough items! If the problem still persists, the code may be expired. Please reach out to our customer experience team if you have any additional questions or concerns around your discount code.

I live in Montreal, can I come pick up my order at your facility?

Unfortunately, we aren’t currently set up for pick-ups at our Montreal facility.